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Commercial Registration Number: 1010587058 Tax Registration Number: 31039798520003

Exchange and Return Policy

Returnable and exchangeable items:


  • sunglasses
  • eyeglasses
  • contact lenses
  • Contact lens solutions


What are the terms of return and exchange?


* Sunglasses and prescription glasses (without prescription lenses):

Return: by notifying us within a maximum of 48 hours from the date of receipt (provided that it is in its original condition with all its attachments)

- Replacement: within 7 days from the date of receipt (provided that it is in its original condition with all its attachments)


* Prescription glasses (after adding optical lenses):

Return: Within 3 days from the date of receipt (provided that it is in its original condition with all its attachments)

- Replacement: within 7 days from the date of receipt (provided that it is in its original condition with all its attachments)


* contact lenses:

Return: within 3 days from the date of receipt (provided that it is in its original condition with all its attachments, and it is stipulated that the lenses and solution box should not be opened)

- Replacement: within 7 days from the date of receipt (provided that it is in its original condition with all attachments, provided that the lens and solution box are not opened)


Financial settlements in exchange and return:

- The amount will be settled for the customer in the event of a return within 14 days from the date the store received the product.

- When returning glasses with optical lenses, the value of the prescription lenses will be deducted from the refund amount according to their price listed on the purchase invoice.

- In the case of free shipping, the shipping value will be deducted from the amount of the returned and exchanged product.

- When purchasing in installments or postponing payments, 15% of the product value will be deducted in case of return only.


Note: Discounted products are not refundable or exchangeable.




* Bloom Optics has the right to amend the terms and conditions at any time.


Disclaimer: In order to preserve public health, no return or replacement will be accepted for any request received by the customer.



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